Warranty Policy

Product Warranty Exclusions 
This warranty does not cover issues, malfunctions, failures or damage caused by the following reasons: 

1. Components that have malfunctioned, damaged or failed after expiration of the limited warranty period. 

2. Products not in their original factory configuration include, without limitation, any modification made to the product. 

3. The use of pirated, illegal, unauthorized, non-standard, or unreleased software. 

4. Any misuse, accidents, unauthorized disassembly, repairs, or installation by non-TRYX-approved personnel, engineers or technicians, or any improper operation, maintenance, or cleaning of the product that does not comply with the product instructions 

5. Any product that has missing, altered, or unreadable serial number, manufacturer number, or part number labels, or any serial number, manufacturer number, or part number label that does not match with the original product. 

6. Connection to any improper power supply/voltage or any malfunction, failures or damages caused by the power surge. 

7. All other reasons unrelated to defective product material or faulty manufacturing process. 

8. Force majeure events (including but not limited to earthquakes, floods, storms, typhoons, and lightning strikes). 

9. Malfunction, failures, damages, or losses caused using third-party products, services, or actions. 

10. Malfunction, failures, damages, or losses caused by your actions (including but not limited to computer viruses, operational errors, liquid damage, scratches, improper handling, bumps, incorrect plugging/unplugging, foreign objects, rodents, and insect damage) 

11. Normal wear and tear and gradual aging of the product including, but not limited to, changes in product appearance such as rust, change of color, texture decoration, and dimming lights. 

12. Situations such as power interruption, forced shutdown, cable plugging/unplugging during software/firmware upgrades, or flashing unofficial firmware, which result in screen blackout, failure to light up, or similar issues, are not covered under the warranty. 

Damages and issues  
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Please note that if your product is not covered by this product warranty service policy, TRYX reserves the right to charge a service fee in addition to the cost of repairing or replacing your product. Internal consumable accessories (screws, instructions, thermal paste, cable, backplate etc.) are not covered by the product warranty service.